Exchange & Return Policy
At Lux Blinds, we strive to ensure customer satisfaction with our high-quality blinds and curtains. If you are not completely satisfied with your purchase, please review our exchange and return policy below.
1. Eligibility for Returns & Exchanges
- Items must be returned within 14 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Custom-made or personalized blinds cannot be returned or exchanged, except in the case of defects or incorrect orders.
2. How to Initiate a Return or Exchange
- Contact our customer support team at [Your Email/Phone] with your order details.
- Once approved, securely package the product and return it to the provided address.
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
3. Refund & Exchange Process
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Exchanges will be shipped once the returned product is received and inspected.
- Original shipping charges are non-refundable.
4. Damaged or Defective Products
- If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the issue.
- We will arrange a replacement or refund at no additional cost to you.
5. Non-Returnable Items
- Custom-sized and made-to-order blinds.
- Clearance or final sale items.
